Refund Policy
A reading is created the moment you cast it. This page says plainly what can be refunded and how to ask.
Last updated: 26 September 2026
Digital delivery
Readings are digital content delivered immediately on purchase. Once a reading has been generated, it cannot be returned, so it is non-refundable except as described below or where consumer law gives you a mandatory right.
Wallet credit
Unused wallet credit may be refunded within 14 days of purchase, as long as no reading has been drawn from that credit. Write to us with the email address used at checkout.
Subscriptions
You can cancel a subscription at any time from your receipt email or by writing to us. It stays active until the end of the period you have already paid for. We do not refund part-months already used, except where the law requires it.
We will always refund if
You were charged twice for the same thing; a technical fault prevented the reading from being delivered; the charge was not authorised by you; or you cancel within any cooling-off period that applies to you by law.
Wish Wall offerings
An offering posted to the Wish Wall is voluntary and closer to a donation. If you made one by mistake, write to us within 24 hours and we will return it.
How to ask
Email hello@castyi.com with the email address used at checkout and, if you have it, the receipt number. We reply within 2 business days; approved refunds go back to the original payment method and typically land in 5–10 business days depending on your bank.
Chargebacks
Please talk to us first. A chargeback on a delivered reading may suspend wallet access while the case is open; we would rather simply refund you.
Contact
Refund requests: hello@castyi.com · hello@castyi.com